At club my, the enjoyment of gaming must always go hand in hand with responsibility. We provide a range of self-control tools, support resources, and practical guidance so every member can enjoy our platform in a healthy and controlled way.
Club my is built on the belief that casino gaming and online betting are legitimate sources of entertainment — just like watching a movie or playing sports. But like all forms of entertainment, they should be enjoyed within reasonable limits.
We understand that some members may struggle to keep their gaming habits in check. That's why we don't wait for members to come to us — we proactively provide tools and resources to help everyone play within their means and limits.
For club my, a responsible platform is not just about regulatory compliance. It is about building an environment where members feel respected, protected, and empowered to make informed decisions every time they log in.
Our Core Principles: Gaming should never become a burden. If you feel that gaming is starting to affect your daily life, finances, or relationships — that's a signal to pause and seek help.
We monitor high-risk gaming patterns and reach out to members who need support before issues escalate.
All limit and self-exclusion tools are available directly in your account settings — no approval waiting time required.
Our support team is trained to help with full empathy — without judgment or questioning your decisions.
A strict age verification system ensures that the club my platform is only accessible to individuals aged 18 and above.
Every tool is designed to help you stay in control — easy to access, immediately effective, and completely confidential.
Set a maximum deposit limit that suits your financial situation — daily, weekly, or monthly. The limit you set takes effect immediately and can only be decreased, not increased, within the first 24 hours.
You can set a session time limit so the platform automatically displays a warning or logs you out once the set period ends — helping you stay aware of the time you spend.
Need a short break? Activate the time-out feature to block access to your account for 24 hours up to 6 weeks. During this period, you will not be able to log in or make any transactions.
A stronger option — self-exclude from the club my platform for 6 months, 1 year, or permanently. This request is processed immediately and cannot be reversed before the period ends.
Set a maximum loss limit allowed within a single session or specified period. Once this limit is reached, the platform will automatically block your wagering activity until the limit resets.
Use our self-assessment tool to honestly evaluate your gaming habits. The platform also sends periodic notifications when you approach your set limits or play beyond your usual session length.
Problem gambling doesn't happen overnight — it develops gradually and often goes unnoticed. Honestly recognise these early warning signs:
If you identify two or more of the signs above in yourself, we encourage you to take immediate action — either by activating the self-control tools in your account or by reaching out to our support line.
Answer the following questions honestly to assess whether your gaming habits are still within healthy limits:
Have you ever felt the need to gamble with more money than you could afford?
Have people close to you ever criticised your gambling habits or expressed concern?
Have you ever felt guilty about the way you gamble or about what happens after gambling?
Have you ever gambled to solve financial problems or pay off debts?
Have you ever hidden evidence of gambling — such as tickets, slips, or bank statements — from your family?
If you answered "Yes" to any of the questions above, we encourage you to contact the club my support team via live chat or consider activating the self-control tools in your account today.
All self-control tools can be activated in under two minutes directly through your account settings — no lengthy process, no questionnaire.
Log in to your club my account using your registered credentials. Make sure you are on the official site.
Click the profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
This tab contains all control tools — deposit limits, time limits, time-out, and self-exclusion.
Choose the type of limit you want to set, enter the appropriate value, and confirm your decision.
The limits you set take effect immediately. You will receive a confirmation to your registered email.
If you are experiencing difficulties, our 24/7 live chat team is ready to help you activate any of the control tools.
The most satisfied club my members are those who enjoy the platform with a planned and disciplined approach. Here are some tips we share based on our community's experience:
Decide how much you are willing to spend before opening the platform — not after. Think of that money as an entertainment cost, not an investment.
Use your phone timer or the platform's session time limit feature. When time is up, log out without hesitation — even if you are on a winning streak.
Avoid playing when you are stressed, sad, angry, or exhausted. Emotional states affect your judgement and can lead to unplanned betting.
Losing is part of the game. The worst decision you can make is to keep playing to "win back" what you have lost — it almost always makes things worse.
Make sure gaming is only a small part of your leisure time. Maintain hobbies, social connections, and physical activities for a healthy, balanced lifestyle.
Only use surplus funds that are not needed for daily expenses, bills, or emergency savings. Never use money set aside for food, rent, or family.
We do not simply provide games — we build an ecosystem that places member safety, fairness, and well-being above all else.
256-bit SSL encryption protects all your personal information.
Your gaming information is never shared with any third party.
A strict KYC system ensures only individuals aged 18 and above can use the platform.
All games use certified RNG for transparent and fair outcomes.
Our support team is available at any time via live chat.
You have full control over your limits, sessions, and account status.
Many assume that responsible gaming is merely a mandatory disclaimer on a casino website. At club my, we see it entirely differently. For us, it is the foundation of how we operate, how we design our products, and how we treat every member who registers with us.
The club my platform offers a wide range of games — from Live Casino with real dealers and the latest video slots, to Sports Betting and classic table games. All designed to deliver a first-class entertainment experience to members across Malaysia. We recognise, however, that every individual comes with a different background, financial capacity, and emotional needs.
That is why the responsible gaming approach at club my is not one-size-fits-all. We offer multiple levels of customisable control tools to suit individual needs — from light deposit limits for new members to full self-exclusion for those who need an extended break. The choice is yours.
Every form of gambling — whether online or physical — carries an element of risk. Winning is never guaranteed, and the outcome of every game is determined by a certified random number generator (RNG) that cannot be manipulated. Understanding this is the first step to playing responsibly.
Most club my members play in a healthy, controlled manner. They set a budget, enjoy games as entertainment, and log out when they've had enough. However, for a small number of individuals, gaming patterns can turn problematic — especially when life stress, loneliness, or financial difficulties drive someone to seek an escape through gambling.
Club my encourages all members to regularly reassess their gaming habits. This is not a sign of weakness — on the contrary, it reflects maturity and self-awareness worth emulating.
Often, those closest to us are the first to notice changes in our playing habits. If a family member or someone in your inner circle expresses concern about your gambling habits, take their perspective seriously. A defensive reaction is natural, but listening with an open mind can be an important turning point.
If you're concerned about a loved one's gambling habits, club my encourages you to approach the conversation with compassion and without judgment. Show your support, and if needed, help them access available resources — whether the self-control tools on this platform or external counselling services.
Remember: Asking for help is a sign of strength, not weakness. club my is always here to help you make the best decisions for yourself and your loved ones.
The club my support team is available to assist you 24 hours a day, 7 days a week. Don't hesitate to reach out.
Need an immediate break or limit? Log in to your account and activate the control tools in under 2 minutes.
Access Account SettingsRegister with club my today and enjoy Malaysia's premier entertainment platform — with a full suite of self-control tools always at your fingertips.