Club my Terms and Conditions — Complete Platform Usage Guide

1. General Definitions

"Platform" refers to the club my website and all related services, including the mobile app, online games, and customer support services. "Member" refers to any individual who has successfully registered an account on the club my platform. "We", "us", or "club my" refers to the operator of this platform.

"Account Balance" refers to the actual cash amount in a member's account that can be used for gameplay or withdrawn, subject to applicable terms and conditions. "Bonus Balance" refers to bonus credits awarded to a member that are subject to rollover requirements before they can be converted into real money.

2. Eligibility & Registration

2.1 Age Requirement

Registration and use of the club my platform is restricted to individuals who are 18 years and above only. club my maintains a strict zero-tolerance policy against underage use. We reserve the right to request age verification documents at any time and to suspend or terminate any account that fails to meet this requirement.

2.2 One Account Per Individual

Each individual is only permitted to hold one (1) active account only on the club my platform. Multiple account registrations using the same name, IP address, device information, or payment details are strictly prohibited. Duplicate accounts will be terminated and any balance within them may be forfeited.

2.3 Registration Information

You are required to provide truthful, accurate, and complete information during registration. Providing false or misleading information may result in account termination without any refund. A KYC (Know Your Customer) process will be carried out to verify a member's identity before any withdrawal is processed.

3. Member Account

3.1 Account Security

Members are fully responsible for maintaining the confidentiality of their account username and password. You are advised not to share your login credentials with anyone, including family members. club my shall not be liable for any losses arising from a member's own disclosure of account information.

3.2 Account Activity

Accounts that show no login activity or transactions for 180 consecutive days will be considered inactive. club my reserves the right to impose a monthly administrative fee on inactive accounts or close such accounts after appropriate notice has been sent to the member.

3.3 Two-Factor Authentication

Members are encouraged to enable two-factor authentication (2FA) on their account for added security. This feature is accessible directly from the account settings page and provides an extra layer of protection against unauthorised access.

4. Deposits & Withdrawals

4.1 Payment Methods

Club my accepts deposits via a variety of local Malaysian payment methods, including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR). Available payment methods may change from time to time based on operational requirements.

4.2 Deposit Limits

• Minimum deposit: MYR 10 for most payment methods
• Members can set their own daily deposit limit through account settings
• Deposits cannot be reversed once they have been processed into the account
• Club my does not charge any processing fees on deposits

4.3 Withdrawal Conditions

Withdrawals can only be processed to the same payment method used for the deposit, subject to full KYC verification requirements. A member's first withdrawal requires complete identity verification before approval. Withdrawal processing time is between 1–3 business days depending on the selected method.

• Minimum withdrawal: MYR 30
• Maximum daily withdrawal depends on the member's VIP tier
• Club my reserves the right to request additional supporting documents for withdrawals exceeding certain limits
• Withdrawal attempts that fail to meet verification requirements will be declined with no penalty to the account balance

5. Bonuses & Promotions

5.1 General Bonus Terms

All bonuses and promotions offered by club my are subject to rollover requirements (wagering requirements) clearly stated on each offer. It is the member's responsibility to read and understand these terms before accepting any bonus.

5.2 Bonus Usage

• Bonus balance is used first before real money balance unless otherwise stated
• Bonuses are non-transferable between accounts and cannot be exchanged for any other form
• Some games may not qualify toward bonus rollover requirements — the list of excluded games is stated in the relevant bonus terms
• Club my reserves the right to void bonuses and related winnings if abuse or misuse of any promotion is proven

5.3 Bonus Abuse Prevention

Any attempt to systematically exploit bonuses through low-risk wagering techniques, multiple accounts, or other methods deemed abusive will result in the cancellation of the bonus and associated wins, and may lead to account termination.

6. Game Rules

All games available on the club my platform use a random number generator (RNG) certified by an independent third party to ensure fairness and transparency. The outcome of each game is final and cannot be disputed on technical grounds unless there is clear evidence of a system failure.

6.1 Technical Disruptions

In the event of a technical disruption or disconnection during an active game, the club my system will record the last known game state. If the game cannot be resumed, the outstanding bet amount will be returned to the member's account. club my is not liable for any losses resulting from disruptions to the member's own internet connection.

6.2 System Errors

In the event of an obvious technical error on the platform, such as incorrectly displayed odds or inaccurate payout amounts, club my reserves the right to void the relevant bets or games and refund the original betting amount to the member without any additional interest.

7. VIP Program

The club my VIP Program consists of five tiers: Bronze, Silver, Gold, Platinum, and Diamond. VIP tier progression is calculated based on a member's total deposits and gaming activity within a set period. club my reserves the right to modify the VIP program structure, including tier advancement requirements and benefits offered, with appropriate notice to members.

• Weekly cashback is calculated based on net losses and paid out every week
• Daily withdrawal limits increase with VIP tier
• Platinum and Diamond VIP members are eligible for a dedicated personal account manager
• VIP benefits are non-transferable and will expire if your VIP tier is downgraded

8. Member Conduct

Members are required to conduct themselves respectfully and responsibly while using the platform, including when interacting with live dealers and other members in multiplayer games. Unacceptable behaviour includes:

• Use of offensive language, threats, or harassment toward staff or other members
• Attempts to hack, intrude upon, or manipulate platform systems
• Use of automation software, bots, or tools that provide an unfair advantage
• Collusion between members to cheat in multiplayer games or poker
• Money laundering or suspicious financial activity

9. Account Termination

9.1 Closure by Member

Members may close their account at any time by contacting the club my customer support team via live chat. Prior to closure, any eligible real money balance will be processed for withdrawal subject to applicable conditions. Bonus balances that have not met rollover requirements will be automatically forfeited.

9.2 Closure by Club My

Club my reserves the right to suspend or terminate a member's account without prior notice in the event of a breach of these terms and conditions, suspicious activity, or legal compliance requirements. In cases of serious violations, account balances may be held pending investigation.

10. Limitation of Liability

The club my platform is provided on an "as is" basis without any express or implied warranties. To the extent permitted by law, club my shall not be liable for any direct, indirect, consequential, or punitive losses arising from the use of the platform, including but not limited to:

• Financial losses arising from gaming activity
• Service disruptions due to maintenance or unforeseen events
• Data loss resulting from technical failures beyond our control
• Valid game results using a certified RNG system

11. Privacy Policy

The collection, processing, and use of members' personal data is governed by Privacy Policy club my, which forms part of these terms. By using the platform, you agree to how we handle your personal data as described in that policy.

Club my employs 256-bit SSL encryption to protect all data transmitted between your device and our servers. Members' personal data will not be sold or shared with third parties for marketing purposes without your consent.

12. Amendments & Governing Law

12.1 Amendments to Terms

Club my reserves the right to revise, modify, or replace any part of these terms and conditions at any time. Amendments take effect immediately upon publication on the platform. We will endeavour to notify members of material changes via in-platform notifications or their registered email.

12.2 Entire Agreement

These terms and conditions, together with the Privacy Policy and relevant bonus terms, constitute the entire agreement between the member and club my regarding use of the platform. Should any provision of these terms be found invalid or unenforceable, that provision will be modified to the minimum extent necessary while all other provisions remain in full force and effect.